Traffic Manager
We are looking for Traffic Manager overseeing the studio team to create the assets of Creative Production projects and ensure the highest satisfaction of Indicia Worldwide’s clients.
About us
Indicia Worldwide is an insight and technology led communications agency with global production expertise.
Why we exist: we create new value
At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.
Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the market place. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.
We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.
As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.
We believe in what we do. We believe this proposition makes us unique. We have the capacity to re-define the way marketing is activated for our clients across the globe. Now, and well into the future.
The output: Improved client performance from engaging consumers with brand ideas better, faster and more cost effectively, across every step of the journey that a brand takes to market.
About the Team
The Creative Production Team is a community which delivers all of our clients creative production requirements (adaptations from masters into Print, POS and digital assets) to the highest of standards, formed by a multicultural team of creative production experts which delivers marketing assets.
Purpose of the role
- Vision: The Traffic Manager oversees the studio team who create the assets of Creative Production projects, to ensure the highest satisfaction of Indicia Worldwide’s clients.
- Mission: To deliver the Creative Production proposition of Indicia Worldwide through clients, delivering both the best quality and price for our clients´ needs.
- Approach: To establish excellence in creative production delivery through our values - Collaboration, Entrepreneurship, Pioneering and Accountability.
The Traffic Manager will be responsible for the overall artwork studio teams. To manage, direct and support your studio, you will assist with the delivery of all production projects across all channels, on time and on budget whilst maintaining the highest possible production values. You will support and collaborate with the wider Creative Production Operations team on future indicatives.
Therefore, the Traffic Manager will lead the studio output team, which includes the following tasks:
Management:
- Traffic Management, resource/capacity planning to ensure adequate resource
- Operational reporting, providing indepth reports for the region on a weekly and monthly basis
- Identifying the need and facilitating the correct pathway for all overflow work
- Share expertise and specialist knowledge with, and the training of colleagues on pre-press, POS, digital assets and print ready files- NO Audiovisual.
- Quality control process for specific projects
- Provide direction to the team driving best practice to produce exceptional work and wider service delivery
Operations:
- Analyse productivity to ensure optimal team resource
- On-going management of team performance and development in line with the personal appraisal and PDP requests, setting team and individual targets in line with both account and company objectives
- Establishing and maintaining effective relationships with the team, gaining trust and respect, driving engagement to provide a committed and high performing workforce
Business strategy:
- Develop a comprehensive understanding of the Client's business and key drivers in that business sector
- Develop and maintain relationships with key Client stakeholders
- Help to manage Client's expectations in line with contracted SLAs
- Apply a commercial and value added approach to service delivery
- Act as point of escalation for issues and ensure prompt and satisfactory resolution with minimal commercial impact, escalating through senior management when required. Manage risk and mitigate liability around service delivery failure
Delivery:
- Ensure service delivery in line with contracted SLAs and KPIs
- Ensure workflow and quality procedures followed throughout production cycle by team
- Challenge status quo to drive operational improvement
- Full understanding of Brand Guidelines and ensure their correct usage
- Apply precise attention to detail in daily tasks
- Attain expert level application knowledge wherever appropriate
- Ensure consistent Studio output
- Be the super user for all the tools and systems within Indicia Worldwide suite of tools
Skills, knowledge, experience and exposure:
- Extensive experience in operations management
- Proven ability to exceed targets and SLA delivery
- Ability to troubleshoot
- Ability to deal with conflict resolution
- Relationship building - proven ability to establish strong relationships – both key stakeholders and team
- Excellent core technical Apple knowledge, Networking /infrastructure &
- PC beneficial
- Extensive experience with POS/PLV dies, packaging, print ready files set up
- Pre-media - Pre-flight & Proofing experience across all media output
- An in depth understanding of colour management
- An in-depth knowledge of Adobe CC & Office Suite
Mindset to navigate the role:
Oversee our teams who create creative production projects and collaborating closely with Internal stakeholders requires:
- A clear and effective communication skill at all levels in the hierarchy.
- A solution orientated and resolutive mindset, where problems are just the start lane for the solutions.
- Excellent organizational and time management skills.
- A technology oriented mindset, as you will have to use different technologies in your daily job
- Being meticulous, and have a keen eye for detail, setting very high personal standard.
- Being proactive and positive, being motivated by the prospect of being challenged, always looking to make a positive impact.
- Desire to take responsibility for continuous personal development and learning, helping to identify objectives and opportunities for skill development.
- An open mind and constructive approach to challenge
- Ability to motivate your team to succeed
- Ability to work on own initiative
- Ability to work strategically
- An influencer and leader
- Service-driven
The softer skills that we believe, will help you thrive in this role:
Our Creative Production Traffic Manager work on a very fast, changing environment. In order to succeed, it will be expected:
- A positive ‘can-do’ attitude at all times, setting an example to team members.
- A high level of energy. Self-motivated. To be skilled in creating an environment that’s self-motivating and motivates others to be their best.
- A curious mind. Wanting to know all about internal operations. Listening to client challenges. This is the fuel that unlocks our proposition.
- Accountability. You are a professional and we will treat you as such. You will be expected to manage your workload and to raise your hand when you need team support
- Collaborative spirit. Use we, not me. If someone is in trouble, you will do your best to support.
Role Requirements:
- The Traffic Manager will be working from home unless otherwise required to attend IW’s activities.
- Whilst the contracted hours for the role are 11AM to 8PM Mon – Fri, the nature of the role requires that some days you will have to work outside of these hours and you will recover that time in other moment.
- You might need to work during some holidays based on the need of the local market you work for.
We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.
- Department
- Creative Production
- Role
- Creative Production
- Locations
- Manila, Philippines
- Remote status
- Fully Remote
About Indicia Worldwide
Indicia Worldwide is an insight and technology led communications agency with global production expertise. Our vision is to create new value.
Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to unlock growth for our clients by helping them deliver a more engaging customer experience.
How do we do that?
- By being more efficient – using data, technology and global production capabilities to deliver your message at scale and speed
- And by being more effective – using data and human insights to create mutually rewarding experiences for consumers and brands
Traffic Manager
We are looking for Traffic Manager overseeing the studio team to create the assets of Creative Production projects and ensure the highest satisfaction of Indicia Worldwide’s clients.
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