Who are we?

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you’ll do: 

We are looking for a driven Account Director to act as the primary liaison between markets and HQ. This role involves building and leading a high-performing team based in our Spain/Poland office while servicing HQ and their local markets.

As a key strategic partner, you will oversee the successful implementation of eCRM strategies, ensure alignment across stakeholders, and drive business growth through excellence in client services, account management, and team leadership.

• Build and maintain strong client relationships across all levels, positioning yourself as a trusted advisor.
• Ensure the delivery of high-quality outputs, resolving issues promptly and collaboratively.
• Act as a mentor and uphold the company’s values, fostering strong relationships between your team and clients.
• Understand client objectives, market dynamics, and consumer behavior to identify growth opportunities.
• Ensure sound financial management and profitability of the assigned account
• Deliver growth within the accounts for existing and new business and delivering increased profitability through a solid cost management
• Ensure reliability of the forecasting process, taking full ownership of the financial process and promoting accountability within the team
• Support the Business Director and Client Partner in the yearly budgeting process
• Win new business, writing proposals, building cost scenarios, producing case studies and attending pitches

What you'll bring:

• Significant background in Account Management, ideally coming with a Senior Account Manager background, and/or Account Management teams leadership experience gained in an agency environment 
• Demonstrated high level of exposure to multisector and international environments and ability to effectively liaise with both internal and external stakeholders of all sorts of cultures and backgrounds
• Experience within the FMCG/Tobacco industry is preferred
• Ideally background in CRM and digital marketing, with expertise in eCRM tools, Adobe platforms, and analytics.
• Good knowledge of digital analytics and associated tools
• Full understanding of entire end-to-end digital marketing process from client strategic requirement to delivery cross-channels.
• A foundational understanding of key concepts, statistics, machine learning, databases, APIs.
• Proven ability to delegate and oversee multiple projects ensuring consistent delivery on time and budget

The softer skills that we believe, will help you thrive in this role:

• Passionately collaborative – can work as part of many and varied teams
• Strong presentation skills
• Advanced attention to detail and accuracy

This role can be based on a hybrid basis from our Madrid or Warsaw office.

The Account Director will be expected to spend a significant amount of their time on client interactions, with a preference to have them face to face, meaning that travel could be expected within the regional scope. Attendance to internal business meetings may result as well in travelling internationally.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.