About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise.

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

About the Team 

The Production Services team is a hub of delivery excellence based in your location, formed by a team of production experts which delivers marketing materials across your market. In a nutshell, the Production Center boosts business’s growth driving efficiencies & performance.

Purpose of the role

Vision: The Head of Production Management (HPM) owns setting the standard of production management to ensure the highest satisfaction of Indicia Worldwide’s clients.

Mission: To activate the proposition of Indicia Worldwide through leading a team ofprofessionals into applying operational & cost efficiencies to production delivery.

Approach: To establish excellence in production delivery through our values - Collaboration,Entrepreneurship, Pioneering and Accountability.

The Head of Production Management will establish and maintain a highly functional, united and integrated team of Team Leaders & Production Managers to serve a set of our clients across markets

-Team management:

• Developing and managing a strong team of Team Leaders.
• Owning the full employee life cycle.
• Overseeing the forecasting and analysis for resource planning for the team.
• Supporting the Team Leaders with own people challenges – especially around workload management

-Production Management:

• As head of PM, acting as escalation point for strategic sourcing and production issues.
• Proactively identifying the issues and risks faced by the business, identifying theresolution and mitigating actions required, and escalating accordingly.
• Create & maintain procedures and guidelines when and where necessary to fomentbest practices, operational excellence, quality and client satisfaction.
• Accountable for ensuring that the Production teams works accordingly to highest quality standards.

-Communication and stakeholder management:

• Ensuring stakeholders’ satisfaction through constant communication and otherchange management principles.
• Being open to stakeholder feedback and flexible to readjust plans.
• Prepare and deploy communication plans at different organizational levels.

-Strategic Programmes

• Work proactively with Operations and Client Services Leaders to identify, forecastand optimise our ways of working, especially when it comes to topics with a strong financial impact.
• Implement and execute game changing sourcing strategies across clients andmarkets (harmonisation, standardization, rate cards, order windows, etc.)

Skills, knowledge, experience and exposure

A highly skilled marketing production professional, the HPM will likely have over 10 years of sourcing and Print/POSM/Premium production management experience. With strong commercial awareness, the HPM will also have a previous leadership experience of 5 years. Fluency in English and local language is a must .Other languages are desirable but not necessary.

The mindset to navigate the role

Leading production management, stakeholders relationships and high-performance teams requires a real skill in processing and navigating business and people situations. The following examples will apply to the HPM role:

• A demonstrated ability to deliver results in complex change management environment.
• An ability to interpret how situations and thinking might evolve. Proactively anticipatingpotential challenges and opportunities to the business and developing corresponding thinking to manage business impact. Applied in people management.
• Able to make decisions and set direction according to the requirements of the role.
• Able to work proactively with senior stakeholders.
• Capable to present & convince senior stakeholders of the recommendations’ value.
• Thanks to excellent communication skills, able to communicate effectively with partners, crossfunctional teams and senior management both written and verbal

The softer skills that we believe, will help candidates thrive in this role

Whilst there is no specific definition of behaviours required to successfully deliver the HPM role, the following are characteristics we’d expect to see:

• With a high level of energy. Self-motivated. Skilled in creating an environment that’s self-motivating and motivates others to be their best.
  •Curiosity is fuel. Wanting to know all about internal operations. Listening to client challenges.The fuel that unlocks our proposition.
  •The ultimate collaborator. Bringing together teams from diverse disciplines to unlock potential; always recognising the sum of the parts.
  •Problems to solve are opportunities to create value. Interpreting challenges from numerousperspectives; reshaping perceptions to drive answers.

Role Requirements

• The HPM will be required to work from the Office as required.
• Travel through APAC might be required on occasion.
• Whilst the contracted hours for the role are 9.00am to 5:30pm, Mon – Fri, the global nature of the business requires that some meetings and engagements will happen outside of these hours.

We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.