About us

Indicia Worldwide is an insight and technology-led communications agency with global production expertise. 

Why we exist: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future. 

The output: Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market.

Purpose of the role

• Vision: The Client Partner – Strategic Transformation Lead sets the standard for strategic growth and client transformation
• Mission: To lead the global transformation of the key client accounts to support the overall business strategy and specific client road map, supporting the regional Client Partners and Client Services teams.
• Approach: Consistently demonstrate our core values: Collaboration, Entrepreneurship, Pioneering and Accountable

The Client Partner – Strategic Transformation Lead role is a position that has the purpose to support planning, deployment and activation of the strategic transformation programmes for the clients across the globe, aligned with our business strategy. The incumbent will be taking ownership of all the global initiatives aimed to enable the activation of Indicia Worldwide’s propostion.

Supporting the EMEA Chief Client Officer and their direct reports by providing advise in managing the strategic aspects of the client, to ensure that the Indicia Worldwide proposition is aligned with the clients global expectations, contributing to a sustainable and renewed value contribution to the client.

The Client Partner – Strategic Transformation Lead role sits within the EMEA Client Services team and is responsible for the success of the Transformational Roadmap for the Client. A transformational role of significant strategic value across the internal and external business environment.

The mandate for which the incumbent must contribute towards is as follows:

Project Management

Define and lead a Project Plan, ensuring that all stakeholders are on board and with clear roles and responsibilities, deadlines and business relevant KPI’s and deliverables. Lead the Project team and keep the Project Sponsors up to date. Prepare Business cases to support investment and provide guidance for the Business leaders to activate decisions that support the overall success of the Project.

Data Feasibility

Ensure that Indicia Worldwide has full access to the required data from the client when required and that this data is available to the relevant teams for processing. Be accountable for a smooth and reliable transfer of information, facilitating solutions when data accuracy or data readiness/availability happen.

Retail X

Coordinate with the Data and Tech teams the analysis of the provided data, support in problem resolution and act as point of contact between internal teams and client. Ensure that the outcomes of the analysis are articulated commercialy for the client and support growth.

Technology

Work closely with the Technology team to assess how to develop, commercialize and ultimately bring to life our tech tools and services for the client. Prioritize based on commercial analysis what solutions to promote and ensure that client needs are clearly briefed and follow up with the development teams to ensure that Indicia Worldwide is matching the client expectations.

Enhancing our proposition bank

Support the development of our pitch propositions – supporting the Client Partners in tailoring to prospects needs and strategy to drive the strategic agenda for Retail X and Technology solutions for the client, by providing insights and coaching.

Factilitating the context

Develop relationships at global level, internal and external, to support the development and activation of Indicia Worldwide’s strategy for the client. Coach and Mentor the teams, providing support to define global objectives for the client and further action plans

Growth

Support business expansion into new markets with the client, with a special focus on upselling Indicia Worldwide’s Agency services and defining a clear revenue recognition methodology to be able to quantify the growth due to transformation. Support the different regional Client Partners in their specific growth initiatitives.

Sustainability

Ensure that we follow the clients global requirements on Sustainability and that those are included in the CS, Procurement and Sustainability teams agendas, as well as any other relevant function. Support the leadership in Sustainability and Procurement providing advise and guidance to prioritize and match clients expectations.

Performance/ROI

Define reliable Key Performance Indicators to measure Indicia Worldwide’s service performance and articulate ROI commercially to unlock further growth and client satisfaction. 
 

The mindset to navigate the role

Indicia Worldwide’s values (Collaborative, Accountable, Pioneering and Entrepreneurial) are the foundations of our culture and ways of thinking in the Company and everyone is expected to behave according to those principles, that shape a high performing environment. The Strategic Transformation Lead has the ability to strike balance between the immediate client needs and the mid to long term growth opportunities, always finding the balance between our business vision and the clients vision, ensuring we move towards our strategic transformation objectives. Continuous Improvement is at the heart of what they do and approaches every conflict and challenge as an opportunity to learn and improve, keeping always a solutions-focused approach and with a strong focus on development (self and others).

The Strategic Transformation Lead is a ONE Indicia ambassador and is ready to activate plans to reach targets autonomously, keeping the relevant stakeholders engaged throughout the process and in a collaborative way, ensuring alignment between the client’s needs and Indicia Worldwide. At the same time, they hold a holistic understanding of Indicia Worldwide’s value proposition. They will be entrepreneurial and pioneering through creating the opportunity to further develop our relationship with the client and will be a link between the CS senior leadership and those opportunities.. They will also be able to keep a long term view and manage pressure of the client and leadership, driving a culture that empowers their team members and facilitates accountability.

The Strategic Transformation Lead is a people centred leader, capable of influencing and persuading stakeholders at all levels to join the journey. They will always find time to have meaningful interactions with the team and the client, quality time through 1:1’s with the relevant stakeholders and building a trustful relationship by providing and gathering feedback on a regular basis. They will proactively provide support the Client Services teams and will feel accountable for the development of their direct teams, if any. 

The Strategic Transformation Lead will have strong coaching skills, with a visible strength in active listening and will also perform with a high degree of resilience and ability to maintain a long term view when facing immediate challenges, supporting a constructive and smooth resolution of issues. They will also be creative, positive, flexible and pioneering when providing solutions to challenges.

They will be capable of always keeping a respectful, constructive and intelligent communication style and will be great at conflict management skills, such as displaying patience, practicing empathy or keeping a positive attitude.

The Strategic Transformation Lead will show a high level of prioritization skills and will be effective in delegating and managing workload through the team and will demonstrate outstanding capability in engaging, managing and leading virtual teams.

Role Requirements

The Strategic Transformation Lead will be expected to spend a significant amount of their time on client interactions, with a preference to have them on a face to face, meaning that significant travel will be expected within the region. Attendance to potential internal business meetings may result as well in travelling internationally.

They will be expected to perform in a flexible environment but ensuring delivery. In exceptional circumstances, overtime may be required to match client or internal deadlines.