Who are we?

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you’ll do:

The SOC team is responsible for monitoring, analysing, assessing, and defending the security systems of our growing client base and resilience against any systems being compromised.

The role of the SOC Analyst is to act as the first line of defense against threats in our customers’ landscape and also proactively to maintain their networks from potential attacks. The SOC Analyst will ensure they are meeting customer and internal SLA’s, their quality of work is to a high standard and are working with the team to full capacity.

The ideal candidate will have a strong work ethic, world-class customer service skills, a keen eye for detail and the ability to positively drive themselves and the team forward. This individual will act as a role model to the SOC Team, always acting in a courteous and professional manner.

• To monitor and investigate security events raised in our ITSM tool from the IT estates of customers whom we monitor
• To use our SIEM Tool to compare, correlate & analyse real-time security alerts across our customers’ systems and devices so that potential signs of a data breach, threat, attack or vulnerability can be detected
• To effectively prioritise work in line with customer Service Level Agreements, internal Key Performance Indicators, Objectives and ad-hoc management requests
• To make sure all high-priority issues / requests are escalated to the senior management team as soon as they are identified
• To own Tickets ensuring detailed & accurate data is being captured at the outset, keeping customers updated, and progressing the Ticket to investigative remediation in a timely manner
• To give technical support & advice to our customer base, providing world-class customer service
• To liaise with support teams to ensure efficient & effective escalation, response, and resolution of Tickets
• To perform analysis of log files from a variety of different sources.
• To provide prompt & comprehensive daily, weekly and monthly reporting to all customers
• To attend customer services reviews to provide helpful details of all Tickets, events, and alerts are discussed with the customer, answering any questions they may have
• To identify & raise Problems and communicate & escalate these via the appropriate channels
• To work with resolver teams and external suppliers to ensure comprehensive documentation of procedures is maintained and regularly reviewed
• To document in the handover and communicate key points from the shift to oncoming shift personnel
• To carry out all activities in line with company and SOC policies & procedures.
• To suggest service & tool improvements to the Senior Management Team for the benefit of the team, the company & its’ customer.

What you'll bring:

Essential:

• Previous experience working in a similar role
• Knowledge & use of SIEM toolsets
• Knowledge & use of Full Packet Capture toolsets
• Knowledge & use of Intrusion Detection Systems
• Understanding of IDS and IPS technologies
• Analysis of Syslog / Windows event logs
• Understanding how to analyse network traffic
• Understanding of how to analyse malware
• Experience working in an ISO 27001-compliant environment
• Experience working to GDPR regulations(for UK Role)

Desirable:

• Bachelor’s Degree in Information Security, Computer Science, IT, or similar
• SANS GIAC GCIA / SANS GIAC GCIH
• CISSP
• CCNA / CCNP
• MCSE / MSCA
• ITIL Foundation
• Passion for all things information technology and information security

The softer skills that we believe, will help you thrive in this role:

• Ability to communicate at all levels; strong written and spoken communication skills, able to produce clear and concise how-to guides, instructions, and procedure documents, able to communicate clearly over the phone or face-to-face and maintain the company’s commitment to excellent customer service
• Use own initiative to take responsibility for own workload; can pro-actively complete allocated tasks
• Has a well-organised approach to work planning, time allocation to tasks, and a flexible approach to daily routines to deliver the desired results
• Has a positive “can-do” attitude; is a team player, is helpful, friendly & approachable
• Is a fast and efficient learner; wants to learn more and self-develop
• Can adapt quickly to a fast-paced ever-changing environment
• Is able to stay calm under pressure
• Possesses a confident & professional manner; shows a high work ethic, completing all work to a high standard
• Self-motivated to advance own knowledge & gain formal qualifications
• Flexibility for 24/7/365 shift rota, working 12-hour shifts with a 4 on 4 off pattern

About you:

Collaborative – can collaborate well with a team, be an active listener and communicate constructively
Entrepreneurial – not afraid of failure, and the ability to bounce back when things go wrong
Pioneering – as Einstein once said: “We cannot solve our problems with the same thinking we used when we created them”!
Accountable – transparent, honest and diligent. We take credit on our successes, and acknowledge when things don’t go as planned
Passionate – most importantly, we want you to feel excited about what you do!

Why choose Indicia?

We thrive on collaboration - we appreciate that the culture we have drives our success and we never take it for granted. We live and thrive through our relationships – with each other, our clients and suppliers
Diversity is a priority – we employ more than 600 people over 37 different countries, every single person brings something different, and we love that fact!
The world is our oyster – and we want you to be a part of it for a long time. We believe nurturing and development is one key to better retention. That’s why, at Indicia, we offer open-access learning systems and courses, as well as career paths tailored to each individual
We’re flexible – we believe freedom and flexibility is crucial to a person’s success, that’s why we offer a hybrid working approach.