Who are we?

Nice to meet you, we’re Indicia Worldwide. We are a global data and technology led marketing agency who work with some of the world’s biggest brands.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

Indicia Worldwide is the product of three successful businesses, brought together by our parent company Konica Minolta in 2017. The vision was, and is, to create new value across the remit of marketing for our clients.

What you’ll do:

You'll be responsible for our internal infrastructure including servers and cloud environments. The business services requiring support are 24 hours a day, 7 days a week.

• To control and maintain all areas of the business IT cloud and internal infrastructure.
• Create and maintain up-to-date and accurate documentation of systems and infrastructure.
• Ensure systems are monitored and effective backup processes are in place, making sure outages are responded to efficiently and a high level of system availability is maintained.
• To monitor and maintain system security in line with company standards.

• Be an owner of infrastructure issues, making sure where possible that issues are mitigated before they cause impact to the company or its clients.
• Maintain constant monitoring of the companies Intrusion Detection System and other systems to ensure our information security is as tight as possible.
• Make sure systems and methods of recovery are fully understood to ensure priority and a prompt resolution to outages.
• Constantly review system backups and procedures to ensure that they are running within company practices and all systems are covered.
• Be a point of escalation for the IT Team including supporting 1st and 2nd line issues where required.
  
• Manage support tickets, changes and incidents in line with ITIL frameworks.
• Identify areas of improvement in both the infrastructure and department processes.

What you'll bring:

• Previous AWS Infrastructure experience of at least 2 years.
• Previous virtualization support experience of at least 2 years.
  
• High working knowledge of Amazon Web Services, Azure, Google Cloud, and Office 365.
• Knowledge of Linux (Ubuntu or Debian preferred, Red Hat Enterprise if possible).
• A high level of virtualization support experience using both VMWare and HyperV.
• An understanding of network and Cisco support (ASA and Switching).
• Previous experience in Intrusion Detection Systems/Intrusion Prevention Systems.
• Backup solution understanding, including Veeam.
• An ITIL framework understanding.
  
• Awareness of Disaster Recovery process and procedures.

The softer skills that we believe, will help you thrive in this role:

• Ability to mentor and educate other members of the team.
• Exceptional communication skills with people at all levels of the organisation.

About you: